India’s food safety regulator, the Food Safety and Standards Authority of India (FSSAI), has issued nine notices to Swiggy Instamart after receiving multiple consumer complaints alleging violations of food safety norms. The action has been taken under the Food Safety and Standards Act, 2006, amid concerns over the quality and safety of products supplied through the quick-commerce platform.
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The complaints include allegations related to the delivery of expired, spoiled and contaminated food products, including milk and other perishable items. The regulator has sought a detailed explanation from the company regarding the reported incidents.
FSSAI seeks compliance report
The notices direct Swiggy Instamart to submit a comprehensive explanation along with a compliance report detailing the steps taken to address the complaints. The regulator has reportedly warned that failure to respond satisfactorily could invite appropriate legal action under the Food Safety and Standards Act.
Complaints centred around food quality
The complaints involve food items reaching consumers in an unsafe condition, including products that were allegedly expired or contaminated. FSSAI’s intervention comes as India’s quick-commerce sector continues to witness rapid growth, increasing regulatory scrutiny over food storage, handling and delivery practices.
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Growing focus on food safety
The latest action follows a series of regulatory measures by FSSAI aimed at ensuring stricter compliance across food businesses and e-commerce platforms. The authority has been tightening enforcement against misleading food claims, improper storage practices and violations of food safety standards to safeguard consumers.
Neither the notices nor the regulator’s action amount to a final finding of wrongdoing. The matter will proceed based on Swiggy Instamart’s response and any further investigation undertaken by the food safety authority.
FAQs
Why did FSSAI issue notices to Swiggy Instamart?
FSSAI issued nine notices after receiving multiple consumer complaints alleging the delivery of expired, spoiled or contaminated food products and other food safety violations.
What action can FSSAI take next?
If Swiggy Instamart fails to provide a satisfactory explanation or comply with food safety regulations, FSSAI may initiate legal action under the Food Safety and Standards Act.